DISCLAIMER
BY LODGING THIS COMPLAINT/ENQUIRY YOU AGREE TO THE FOLLOWING:

1. The Authority will at all times respect your privacy and keep your personal information confidential;
2. The Authority endeavors, as far as it is under its control, to ensure compliance with the provisions of the Protection of Personal Information Act (POPI) when dealing with your personal information;
3. The information submitted by you to the Authority will be used solely for the purposes of investigating such a complaint / enquiry on your behalf;
4. Should your complaint/enquiry not fall within the jurisdiction of the Authority's mandate, you give consent to the Authority to forward any; information submitted by you to another entity with the appropriate jurisdiction. In this instance, the Authority will provide you with the details of this entity;
5. Where your complaint/enquiry falls under the Authority's jurisdiction, you give consent that the Authority may share any information submitted by you with any of the relevant parties involved in the complaint / enquiry to resolve your complaint / enquiry. This consent will also include details of minor children (where applicable) i.e. birth certificates of minors or any similar document, where such complaint / enquiry relates to the minor children;
6. You have the right to object to the sharing of your personal information with other parties. Should this be the case, then the Authority will not be able to conduct a complaint/enquiry on your behalf.

By submitting a complaint/enquiry you confirm that you do not object to the sharing of personal information with other parties.